Frequently Asked Questions (FAQs)
NovaHear is committed to offering cutting-edge hearing solutions at affordable prices. Unlike traditional clinics that often have high overhead costs, NovaHear cuts out the middlemen by selling directly to consumers. This allows us to provide high-quality hearing aids at honest prices, saving you thousands of dollars compared to clinic prices.
Even mild hearing loss can significantly impact your quality of life. NovaHear offers a free online hearing test to help you assess your hearing health accurately. Our hearing aids are designed to assist individuals with mild to moderate hearing loss, offering a range of benefits including improved communication, social interaction, and cognitive well-being.
NovaHear hearing aids are designed by experts to cater to individuals with mild to moderate hearing loss, which accounts for over 93% of Americans with hearing impairment. With a 45-day risk-free trial and 100% money-back guarantee, you can confidently try NovaHear hearing aids and experience the difference they can make in your life.
No, you do not need a hearing test to purchase NovaHear hearing aids. Our devices are suitable for individuals with mild to moderate hearing loss, and you can choose the model that best fits your needs without the requirement of a formal hearing test.
Adapting to hearing aids takes time. It's recommended to gradually increase your usage over three weeks to allow your brain to acclimate to the amplified sounds. NovaHear provides guidance on the gradual integration of hearing aids into your daily routine, ensuring a smooth transition to better hearing.
We apologize for any inconvenience caused by missing parts in your order. Please check the packaging and hearing aid box thoroughly, as sometimes components may be overlooked. If you still require assistance, please contact our support team for prompt resolution.
Every NovaHear purchase is backed by a 1-year manufacturer's warranty, covering defective products for a free replacement. However, please note that the warranty does NOT cover damage due to mishandling, loss, or water damage.
NovaHear offers a hassle-free return policy. Please refer to our return and shipping policy for detailed information on returning products. If you have any further queries regarding returns, our support team is available to assist you.
Refunds are typically processed within 3-5 business days and credited back to the original payment method. If you have not received your refund within this timeframe, please reach out to our support team for further assistance.
If you wish to return your NovaHear hearing aid for any reason, please contact our support team. They will guide you through the return process outlined on our website and ensure a seamless experience.